Question 1

How much does it cost to rent a car from Klass Wagen?

Accepted Answer

Klass Wagen daily rates can start from 5 EUR per day for economy cars in Romania, with rates varying by location, vehicle category, and season. All rates include unlimited mileage, basic CDW insurance, and free airport shuttle service. There are no hidden booking fees. The price you see at checkout is the price you pay. Premium vehicles, SUVs, and automatic transmission cars are available at higher rate tiers. Visit our pricing page for current rates by location, or speak to one of our Agents to get a price estimate.

Question 2

How can I book a car with Klass Wagen?

Accepted Answer

The best way to do this is to book directly at www.klasswagen.com, what's more we have our own friendly reservations department who can help you. However, you will find Klass Wagen available for rent-a-car on comparison sites as well. You can choose the offer that best suits your needs, but make sure you understand the Terms and Conditions under which your booking is handled, as for third party bookings different terms and conditions may apply depending on the website you used, and this can be confusing at times.

Question 3

What documents do I need to rent a car?

Accepted Answer

To rent from Klass Wagen, you need: (1) A valid driving license held for at least one year, (2) A passport or national ID card, (3) A credit card in the main driver's name for the security deposit. International visitors from outside the EU need an International Driving Permit (IDP) in addition to their national license. All documents must be originals. Photocopies and digital versions are not accepted.

Question 4

What is the minimum age to rent a car?

Accepted Answer

Romania

To rent a car, drivers must be at least 23 years old and hold a valid driver’s license for at least 12 months. However, Klass Wagen also allows younger drivers under the following conditions:

Aged 18–19 or licensed for less than 12 months: A one-time “Inexperienced driver” fee of €1000 applies, regardless of rental length.
Aged 20–22 with 12+ months’ license: A “Young driver” fee of €10/day applies.
70+ years old with 12+ months’ license: A “Senior driver” fee of €4/day applies.

Portugal

Standard rentals require drivers to be 23+ years old with a license valid for at least 12 months. Younger drivers can rent under these conditions:

Aged 18–19 or licensed for under 12 months: A €1000 “Inexperienced driver” fee is required.
Aged 20–22 with 12+ months’ license: A “Young driver” fee of €10/day applies.
Drivers aged 70+ with a valid license (12+ months) must pay a “Senior driver” fee of €7.50/day.

Hungary

Drivers must be 23+ with a license valid for at least 12 months. Exceptions include:

Less than 12 months’ license: An “Inexperienced driver” fee of €1000 applies.
Aged 21–22 with 12+ months’ license: A “Young driver” fee of €12/day applies.
Special vehicle categories (automatics, vans, 7–8 seaters): Minimum 25 years old + 2 years’ experience. However, drivers aged 23–24 with 2+ years of experience can rent them with a €12/day Young Driver fee.
Drivers 70+: A €4/day Senior Driver fee applies with 12+ months’ license.

Austria

To rent a car, drivers must be 23+ with at least 12 months of driving experience. Exceptions:

Less than 12 months’ license: A €1000 “Inexperienced driver” fee applies.
Aged 21–22 with 12+ months’ license: Can rent with a “Young driver” fee of €12/day.
For automatic, van, or 7–8 seater rentals: Minimum age is 25 with 2+ years’ license, or 23–24 with 2+ years and a €12/day Young Driver fee.
Drivers 70+: A €7.50/day Senior Driver fee applies with 12+ months’ license.

Question 5

How many additional drivers can I add to my contract?

Accepted Answer

When renting a car with Klass Wagen, you can add a maximum of 2 additional drivers (it is fee-based).

Question 6

When renting a car with Klass Wagen, can I get the exact same car as is displayed on the website? If not, why?

Accepted Answer

Unfortunately, we cannot guarantee the model of the car. We guarantee the car category (another car that has the same space/specifications), and if there is no car available from that category, we will offer you a free upgrade (a bigger and more expensive car class). The reason is very simple. There may be plenty of unexpected situations such as unexpected extensions, damages, periodic checks, and so on. However, any customer can express his preference, and we will do our best to allocate a car accordingly.

Question 7

What is your fuel policy?

Accepted Answer

When you rent a car from us, the tank has a certain amount of fuel. We expect you to return the car with the same amount of fuel. If you don’t, you will pay a fee of 20 € and a sum equivalent to the fuel difference. The rental price does NOT cover fuel costs.

Question 8

How does the airport shuttle work?

Accepted Answer

Klass Wagen provides a free shuttle service at all airport locations. After landing, proceed to the arrivals hall and call the number provided in your booking confirmation. Our shuttle will pick you up within 10 minutes and take you directly to our rental office, which is located about 12 minutes from the airport terminal. The shuttle runs 24/7, including holidays. For late-night arrivals, please confirm your flight details in advance so we can have the shuttle ready.

Question 9

I need to extend my car rental. What should I do?

Accepted Answer

To extend the car rental, please follow the steps: First, access our website www.klasswagen.com, click on Manage Booking and then enter your e-mail address and the reservation number that you received from us. You will access your booking and modify the drop-off date, adding days to your booking. The price will be generated by the website, and you will pay online with your card using an online payment method. Please be aware that the extension will be done and confirmed only after you pay for it. There is no other way to do a contract extension.

Question 10

How can I get in touch with the Booking Department or Customer Care Department?

Accepted Answer

The Booking Department can be reached Monday - Friday: 8:30 - 22:00 (CET), Saturday - Sunday: 9:00 - 18:00 (CET) at the following e-mail addresses and phone numbers:

Romania +40374020002, press 2/ romania@klasswagen.com;

Hungary  +3614743966, press 2 hungary@klasswagen.com ;

Portugal +351211454208, press 2 portugal@klasswagen.com ;

Austria +4314360180, press 2 austria@klasswagen.com

All the phone numbers have regular charge numbers, and they can be called from any network.

Customer Care Department can be reached at the following e-mail address: customercare@klasswagen.com, and at the phone numbers mentioned above after you press 3 for other Information.

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