Privacy Policy Portugal
Privacy Policy
This Privacy Policy explains how we collect, use and protect any information about you. It also informs you how you can contact Klass Wagen if you have any concerns about this document, and we are happy to answer your questions. If you are interested in how we use cookies and related technologies, please see our Cookie Policy.
We may change this Policy at any time, so please check this Privacy Policy on a regular basis for updates.
We offer a wide range of car rental services online, including products and services such as insurance through our website, mobile apps, email and text messaging, social networks ("platforms") and in doing so, we must enter into various service agreements. This Policy applies to all personal data that we collect in the course of carrying out the aforementioned activities or when you contact us by email, live chat, telephone or post.
1. Personal data
The personal data means information relating to a person who can be identified by that data or by linking it with other information. Common examples of personal data handled by Klass Wagen during its daily operations include names, addresses, telephone numbers and other contact details, driver's license, etc.
2. Personal data you provide to us
a) If you are a customer/potential customer of KLASS WAGEN:
We cannot help you make a reservation or request a quote without receiving certain information from you. In order to obtain a booking or a booking offer, we ask you for the essential information we need to provide you with the requested services. This may include your name, age, date and place of birth and contact details (e-mail, address and telephone number). It may include identification information such as passport, identity card and driving license or information needed for payments (cards or bank accounts).
In addition, we collect information from your computer when you use one of our platforms, even if you do not make a booking, and in this regard please also refer to our Cookie Policy, available here. This information may include your IP address, the browser you are using and language settings.
If you contact us (e.g. by phone, email or social media), we will also collect the information provided through these sources.
Once you have made your booking, subject to your consent, we may ask you to provide a review to help us improve our service and to ensure that future customers receive quality service.
Personal data we collect about other people
You may make a booking on behalf of another person, for example a friend, family member or colleague. In this situation, make sure that person knows that you are providing us with their data and that they have agreed to the way we handle personal data (as described in this Policy). This is your responsibility.
Personal data collected automatically
When you make a booking, we record on which platform it was made and how it came to our platform (for example, if it came from another website).
Even if you do not make a booking, we may automatically collect certain information when you visit our platforms, and in this regard, please refer to our Cookie Policy.
Personal data we receive from other companies
We may also obtain information about you from social media platforms, our business partners and other third parties. For example:
- We work with affiliated business partners to offer our services on other platforms. When you make a booking on one of these platforms, we may share your personal data with them, and they may share your personal data with us.
- Companies that offer the services you have booked through our platforms may need to provide us with information about you - for example, if your booking leads to an insurance claim or customer service dispute.
- Our business partners may also send us information about you that can help us show you more relevant ads.
We may combine any of this information with information you provide to us directly.
b) If you are an collaborator/representative/employee of a KLASS WAGEN collaborator:
We may obtain personal data about you when you provide a service to us or interact with us in the course of our business. The main categories of data we may process in these situations include: contact information (first name, last name, address, telephone number) or identification information (ID card, passport) or payment information (bank card or bank account).
See the section "Why do we collect and use your personal data?" for more details.
3. Why do we collect and use your personal data?
a) If you are a customer/potential customer of KLASS WAGEN:
We require your personal data in order to be able to book your vehicle and to ensure that you receive the best service available. These are the main reasons why we collect your personal data, but there may be other reasons.
We may use your personal data in the following ways:
- Reservations: Primarily, we use your personal data to make and manage your booking (or any other product or service, such as insurance).
- Customer service: Our customer support team needs your data to help you, for example, to make a booking or answer any queries you have before, during or after booking.
- Customer rating: We may use your contact details to send you a short questionnaire about your booking or to ask your opinion on one of our social networking platforms (Facebook, Google). This helps us to understand and improve our services. Your review helps future customers to make the right choice and will help our business partners to improve their services. By submitting a review, you agree that it may be published.
- Marketing activities: We also use your personal data for marketing activities, which will include: contacting you by phone, email or SMS with information about insurance products that you did not include in your booking.
- Communication: There may be times when we will contact you by phone, email or SMS to respond to questions and requests made to us, to detect and prevent fraud and other illegal and unwanted activities. Likewise, we may use your personal data for security and risk assessment purposes, which may include user and booking verification.
- Improving our services: We analyze personal data to improve the functionality and quality of our online services and to enhance the overall experience of our users. We are always working to make our platforms more enjoyable and easier to use.
- Call Tracking: We may record telephone calls made to record your booking or the progress of your rental contract, to ensure that we continually provide the best quality service.
- Legal Purposes: In some cases, we may need to use your personal data to resolve certain legal issues, to fulfill our legal obligations or for any investigation by public authorities.
b) If you are a collaborator/representative/employee of a KLASS WAGEN collaborator:
We will process the personal data you provide to us to carry out our specific business, and this will include:
- Conducting our business: Performing various tasks and services related to the implementation of agreements entered into with our customers or for services ancillary to our specific business (e.g., the performance of agreements entered into by your employer organization or the one you represent or agreements entered into directly with us).
- Fraud Detection and Prevention: In order to provide a safe and reliable service to our customers, we use your personal data to detect and prevent fraud and other illegal or unwanted activities.
- Legal Purposes: We may, in certain cases, need to use your personal data to resolve certain legal issues, to fulfill our legal obligations or for any investigation by public authorities.
4. What is the legal basis for processing personal data?
In order to process your personal data, we rely on the following legal bases:
- Performance of a contract: We need to use your personal data to perform any contract you have entered into with us. For example, when you reserve a vehicle or represent an entity with whom we have entered into a collaboration agreement, we need certain information about you in order to finalize the agreement.
- Legitimate Interest: We may use your information for our "legitimate interest" (a term that applies to any activity that we believe is an essential part of doing our business effectively), consistent with your rights and the law. For example, to provide you with the most appropriate content on our platforms, to improve and promote our products and services.
- Compliance with legal obligations: We may use your personal data for administrative and legal aspects of our business. For example, if we are required to collect certain information about our customers for tax or accounting purposes, or if we are required to provide information to courts or regulators.
- Consent: We may rely on your consent to use your personal data in certain circumstances, for example, for direct marketing purposes, to contact you to help finalize a booking or to analyze the quality of the services we provide. You may withdraw your consent at any time by sending a request to [email protected], mentioning "Privacy" in the subject line.
5. To which third parties do we disclose your personal data and why?
There are several commercial partners integrated into the services we offer and, in some cases, we may share your personal data with them. We will also disclose your personal data to third parties such as: payment service providers, marketing partners and, in some cases, public authorities.
Our business partners: We work with business partners around the world. Some of our partners offer or promote our services, while also helping other partners to promote their own travel-related services (including insurance). Our business partners include Booking Holding Group Inc (Agoda.com, Booking.com, priceline.com, KAYAK and OpenTable). When you make a booking on their platform, they will send us some of the personal data you have provided. Similarly, we may disclose certain information about your booking to them if you have made a booking through them. If the partner provides customer support services, we will send them your booking details in order to provide you with the support you have requested. In either of these cases, the handling of your personal data will be governed by the privacy notices of these business partners. When you make a booking on a trading partner's website, please also consult their privacy statement to see how your personal data is processed. When you purchase a product or service provided by one of our business partners, we will send them the personal data requested in order to provide that product or service to you. We may also exchange information about our users with our business partners in order to detect/prevent fraud, but only as strictly necessary.
Competent Authorities: We may also disclose personal data to public authorities or investigative bodies if we are required to do so by law (or any regulation equivalent to a law). This may include court orders, subpoenas and orders arising from legal proceedings and investigations. We may also disclose your personal data if it is strictly necessary to prevent, detect or resolve fraud and other criminal activity. We may also need to disclose your personal data to protect our rights or property or the rights or property of our business partners.
Third Party Service Providers: We may use external service providers to process your personal data on our behalf. For example, we may use your personal data to bill for services provided to us or by us, to arrange payments, payment guarantees or payment refunds.
We will check any third parties we use to ensure that they can provide sufficient safeguards about the privacy and security of your data. We will have written contracts with them that provide warranties about the protections they will offer your data and their compliance with our data security standards and international transfer restrictions.
6. Do we transfer personal data outside the European Economic Area?
We also transfer the personal data we process to countries outside the European Economic Area ("EEA"), for example, when one of our service providers uses personnel or equipment located outside the EEA - for example, a cloud service provider located in the United States. We have put in place adequate safeguards to protect your privacy, fundamental rights and freedoms and the exercise of your rights, for example, we have established an adequate level of data protection, usually through EU Standard Contractual Clauses based on the European Commission's model clauses or other available safeguards. If you would like to see a copy of any relevant provisions, please contact us.
7. What security measures do we apply to protect your personal data?
Our systems and procedures have been organized so as to include all reasonable security measures necessary to protect your personal data against unauthorized access and destruction, in accordance with Portuguese and European legislation on personal data. In addition, we have specific procedures and restrictions (technical and physical) that limit the access and use of the personal data we hold. Only authorized personnel may access this personal data and only for authorized and specific purposes.
8. How do we treat children's personal data?
We do not provide services to children under 18 and reserve the right to remove any information we may receive from them. We may receive information about children in certain cases, for example, in the event of an insurance claim or customer service dispute. If this happens, we will only collect and use this information with the consent of the child's guardian or parent.
9. How long do we keep your personal data?
We will keep your personal data for a period that depends on the purpose for which it was obtained and the nature of the data. We will retain your personal information no longer than is necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is permitted by law. We implement appropriate measures to ensure that your personal information is securely and consistently destroyed when no longer needed.
In specific circumstances, we may store your personal information for long periods of time in order to have an accurate record of your dealings with us in the event of any complaints or challenges or if we reasonably believe that there is a possibility of litigation relating to your personal information or the negotiations made.
10. What are your rights in relation to the personal data you have provided to us?
Except in certain cases provided for by law and in certain scenarios, depending on the processing activity we carry out, you have the right to request access, correction or deletion of your personal data, as well as to request data portability. You also have the right to object to the processing of your personal data in certain cases. If we process your personal data on the basis of your consent, you may withdraw it for the future at any time. You can also lodge a complaint with a supervisory authority.
If you would like more information about your data protection rights, including your rights to access data and correct incorrect data, please contact us and send an e-mail to [email protected]. We may request additional information to confirm your identity and for security reasons before disclosing the requested personal information. We reserve the right to charge a fee where permitted by law, for example, if your request is manifestly unfounded or excessive.
If you believe that we are in breach of our obligations under data protection laws, you may lodge a complaint with the competent National Authority for the Supervision of Personal Data Processing, located at. G-ral Gheorghe Magheru, Sector 1, 010336, Bucharest, Romania, [email protected].
11. Who is responsible for processing your personal data on our platforms?
Klass Wagen Portugal SRL a single-member company (operating under the trade name of Klass Wagen) controls the way in which your personal data is processed, acting as a data controller within the meaning of applicable data protection legislation. Klass Wagen Portugal SRL is a joint stock company, incorporated under Portuguese law, with registered office at Alameda dos Oceanos, Edifício n.º 41 O, 3rd Floor, Office 32B, Post Code 1990-203, Lisbon.
If you have questions, concerns or comments about our practices or this Privacy Notice, please send an e-mail to [email protected].
12. What is Opting out?
If you don't want to take advantage of our special offers, price discounts and the support of the Klass Wagen team to finalize your booking, use the Opt out button.
